Data Security Statement

Important: This document is provided for general business use and should not be treated as legal advice. FixxWorx may update this document as the services grow or legal requirements change.

FixxWorx Data Security Statement

Last updated: 19 June 2026

FixxWorx takes reasonable technical and organisational steps to protect customer data.

1. Security approach

FixxWorx aims to protect confidentiality, integrity and availability of customer data.

2. Access control

Access is controlled through user accounts, passwords, roles and permissions. Customers are responsible for managing their own authorised users.

3. Passwords

Passwords should be stored securely by the system and should not be shared. Users must choose strong passwords and keep them private.

4. Tenant separation

Artisan Plus and SkoonSys are designed to separate customer data using company-level access controls. Each customer should only access data belonging to their own company account.

5. Audit logs

The system may keep activity logs for security, support and accountability.

6. Backups

FixxWorx may maintain backups for recovery purposes. Backups are not a replacement for customer responsibility to keep copies of critical business records.

7. Hosting

FixxWorx services may be hosted on third-party hosting infrastructure. FixxWorx takes reasonable steps to use suitable hosting and configuration practices.

8. Incident response

If a serious security incident is detected, FixxWorx will investigate, take reasonable corrective steps and notify affected customers where required.

9. Customer responsibility

• Use strong passwords
• Remove users who no longer need access
• Avoid sharing login details
• Keep devices secure
• Report suspected security issues quickly

10. Reporting security concerns

Please report security concerns to info@fixxworx.co.za.