- Work is handed over verbally and important detail disappears.
- Extra labour or parts are added without clear approval.
- The customer receives an amount, but not understandable proof of the work.
← All Artisan_Plus profiles
IT technicians, network installers, support teams and onsite field-service businesses.
Artisan_Plus for IT & Field Technicians
One record for the ticket, device, visit, fix and customer approval.
This profile adapts Artisan_Plus to the work your team performs, keeping the customer, asset, approval, work, evidence and invoice on the same record.
Plans from R3995, 10 or 20 users14 guided trial days
FROM REQUEST TO INVOICE
IT & Field Service
Stop device details, credentials-handling notes, parts, time and proof of resolution scattering across messages and paper.
- 01Request
- 02Device & site
- 03Diagnosis
- 04Quote
- 05Field work
- 06Resolution proof
- 07Invoice
Why this profile mattersThe technical work and commercial decision
The technical work and commercial decision
must share the same record.
Artisan_Plus keeps the problem, approval, labour, parts or materials, checks, completion and invoice connected.
- The correct customer, vehicle, asset or site remains linked to the job.
- Time, readings, photos, materials and sign-off remain with the job card.
- The next visit begins with history rather than guesswork.
What this profile still includes in fullThe trade changes the work language.
The trade changes the work language.
Not the core you receive.
You still get customers, quotes, job cards, scheduling, field work, Scope & Measure, evidence, invoices, payments and history.
Customer→Quote→Job card→Field work & evidence→Invoice & history
Profile-specific focusBuilt into the workflow.
Built into the workflow.
Not merely painted on top.
The shared Artisan_Plus engine remains maintainable while forms, examples, defaults and checks match the selected trade.
IT support and installation templates
The information remains linked to the customer and job.
Device, serial and network asset history
The information remains linked to the customer and job.
Technician time and resolution evidence
The information remains linked to the customer and job.
Onsite scheduling and mobile field work
The information remains linked to the customer and job.
Quote, invoice and customer history
The information remains linked to the customer and job.
What improves01No lost ticket context 02Full device history 03Faster customer closure 04One secure, understandable customer history
Start with the team you have now
R399 per month gives up to 5 users the complete core flow.
As your team grows, move to 10 or 20 users without losing the core Artisan_Plus workflow.
R399/month
Up to 5 active users. Guided 14-day trial. No card required.
Create my trial account →Compare all three licencesYour choice follows through registration
Open IT & Field Service with the correct profile and licence.
The selected trade profile and licence are carried into registration.